Yes, we have over 100+ FREE videos on how to use this welder over on our YouTube channel!

We also have a training program for purchase, that is specifically aimed of permanent Jewelry artists. 

The Ultimate Permanent Jewelry Training by Stones and Findings

If you have further questions, you can email us at sales@stonesandfindings.com .

Buying a welder? you will get FREE Ground shipping if you place chains and findings product order!

To receive your FREE shipping on your product purchase, please chose the shipping option “Forgot Something?” and we will ship this order with Purolator Ground for you!

Please note that your product order will be shipped separately from you welder. You will receive two separate tracking numbers for this purchase.

Only available in Canada and the US

After ordering your welder with us, shipping time averages 2-4 business days. Once it has been shipped we will contact you with your tracking number. 

US Clients- Note that Sunstone products will be drop shipped to your location via their US warehouse. If you ordered other items from Stones and Findings, you will receive 2 separate tracking numbers for your order. One from Sunstone and one form our office at Stones and Findings. 

Micro Welders, Scopes and Sunstone ADL Upgrades : There is a 10% restocking charge for un-used welders with all original parts an box. Must be returned within 7 business days of receiving.

Used welders are final sale. However, we can connect you with Sunstone if you wish to trade your welder in for a different model.

Yes, you will receive a warranty through Sunstone. With any questions about this warranty, please contact Sunstone customer support.

If you have a mechanical issue, please contact the Sunstone technical support team at tech@sunstonewelders.com or call +1 801-658-0015

No, you will not be charged anything further at delivery! Taxes are paid when you order your welder through us and we will cover any import fees!

If for some reason you are charged fees at delivery, please contact us right way with your receipt of charges. We will work to fix this issue right away!

You will only be charged state taxes, if applicable, on your Sunstone products. (IE:Welders, Cases and Grounded Pliers)

All other items purchased from Stones and Findings will be tax free. 

Any additional fees will be covered by us.

If for some reason you are charged fees at delivery, please contact us right way with your receipt of charges. We will work to fix this issue right away!

Please refer to you country’s import laws. Duties and taxes are the responsibility of the receiver.

If you have any questions about how to use the Sunstone Micro welder, you may be able to find your answer in one of our 60+ training videos!

If you cannot find the answer in our videos, please contact us at sales@stonesandfinding.com 

Please note that it is best to send an email vs calling. If you prefer a call please let us know the best time and phone number to call. 

Yes! Please note that we are only provide free shipping to Canada or the US. For all other countries, please request a quote.

View our welders selection here!

We have a comparison chart to help you choose from our selection!

From our experience, the best machines on the market are the Sunstone Engineering Welders, made in the USA. The many reviews from users state that they are vastly superior in portability, reliability and power control. If you are considering an unbranded machine, please read reviews and ask your peers on their experiences before purchasing. Although many use unbranded machines, and have had no issues, some machines are listed as good for Permanent Jewelry, but were not designed to be used in this manner.

The biggest complaints we have heard with some Chinese made unbranded machines was uncontrollable flashes. This can cause issues with welding and possible burns for your client. 

Our PJ expert, Dana, has only ever used the Sunstone welders. Here we have tutorial video with her to walk you through how easy Sunstones welder are to operate!

Yes! We have a great section of customizable kits that can include an ADL,  chains, jump rings, tools and training along with your welder of choice!

View our custom kits here!

We have created a chart to help you! View power settings for welding with and without Argon Gas. 

The melting on the top happens when the power setting is too high and/or argon gas is not being used.  

Watch our video on the optimal power setting, it will also show you what happens at the top of the ring with comparisons. We also provide a chart here for general optimal power settings based on recorded personal accounts and testings.

Although your welding may have worked previously, conditions and requirements change due to the condition of the electrode; the sharper the electrode, the more power it admits, due to the point is more concentrated. And vice versa, the more blunt the electrode, the higher the power is required.

Smokiness is due to soot build up and can be minimized by keeping the tip of the electrode clean and sharp.

A minor note would be if the Jump rings may have a bit of dust or grease from handling, but that can be difficult to detect.

First check, if you can break the jump ring open after welding with pliers? You shouldn’t be able to. If it doesn’t break, even with force, then it will withstand wear. If it does snap open with force, then the weld was not deep enough.

Oftentimes the first snap (weld) doesn’t work, and it takes two or three tries. This will happen for the following reasons:

1. Jump ring isn’t closed tightly enough for both ends to be touching. You should close it by almost grinding the ends together as you slide the ends of the ring closed – almost be able to feel the grit and pressure.
2. Your hand will moves around. The needle is tiny and your hands will sometimes find themselves suspended in an awkward positions. You simply need to readjust yourself and be mindful of how your hands block you.
3. Your hand will instinctively withdraws a little when you hear the click sound – it’s a natural reflex. Although the weld will seem fine, it is extremely light and will break open in a short time. It takes practice to overcome that reflex.  Practice keeping constant pressure on the contact between the electrode and jump ring.
4. The electrode is not touching right in the middle of the seam. Not welding in the centre will cause the metal to melt on one side and barely heats the other, causing a weak weld.
5. Not enough power has been applied to penetrate through both sides of the jump ring – this could be setting being too low, or the electrode has dulled.  Should sharpen the electrode regularly with tools like a Pilot Sharpener, but if it’s an overall dulled electrode, then you need to raise the power or change out the electrode for a fresh one.

After checking and practicing the above, you should decrease your power to 7W. People often begin with 10W, but this power can often be too high and the flash frequently – it may even outright melt the jump ring. You may try if you feel up for practicing. We also provide a Power Setting chart to help find the recommended power for the metal and thickness, that is free for all to use.

It’s also best in business practice, to check with pliers that you cannot break open the jump before a client leave the chair.

Our Youtube channel also carries a collection of videos to help troubleshoot common welding troubles.

It is best to buy at minimum 2 meters (6.56ft), as often groups (bridal party, sororities, teams..) will have 5 or more people attending, and they will commonly request matching bracelets. The bracelet average length for an adult female is approximately 18cm (7″). 2 meters will produce around 11 bracelets leaving little room for errors, difference in wrist circumference, and client request for looser fits.

It’s highly recommended to begin with 3-5 different styles of chain. Although there will be one or two that will be more popular, selection and choice is key to a customer’s shopping experience and satisfaction.

As you expand, there will also be more competition that comes with business recognition, you’ll then naturally want to increase your variety to 8-10 different styles!

Get started by having a look at our customizable kits here!

1 meter = 3.28 feet = 39.4 inches

Average North American female wrist size is 7” (so, 1 meter makes 5 bracelets)

Average North American male wrist size is 7.5” (so, 1 meter makes 5 bracelets)

A jump ring isn’t necessary for a successful weld, but it is highly recommended.

A well made jump ring will have ends which are completely flush, allowing for an easy, secure, and lasting weld. The pros of having the consistency and security of a jump ring vastly outweigh any cons jump rings may have. The use of jump rings is also favoured by the vast majority of Permanent Jewelry welders.

If you choose not to use a jump ring, please be sure that you use flush cutters when cutting the chain link. Make sure that both ends of the cut are completely flat. In this way, the can meet together with the maximum amount of connecting surface.  If the ends are not completely flat and touching, it will not weld securely.

If a chain has a non-metal substance on the link (IE: enamel) the link will likely not weld cleanly. It’s highly recommend using jump rings with these types of chains to avoid weak or non welds. The non-metal substance interferes with the current and cause a drop in power to weld properly. 

When the chain is too fine for a jump ring to go through the link, we have developed a solution to weld the chain by balling the ends, as demonstrated in our video here.

Yes, you can!

However, there will be a small dot -about the size of half of a poppy seed- of weld mark that may darken over time. This is due to exposed metal that has been fused with the exterior gold sheet of gold filled.  However, it is inconspicuous and customers often do not seem to mind or eve notice. If you do not feel comfortable with this mark, you can always choose to use solid gold jump rings.

This topic and what to do in such cases are discussed by our resident Permeant Jewellery artist in this video.

Yes, you can; however plating can sometimes bubbles and peels. It depending on the metal and the plating job.

It is highly not recommended to use plated chains and items for permanent jewelry.

Normally, base metal chains are finished before it is plated as the final step, for this aforementioned reason.

You can clean the oxidation build up by using a tissue and wiping the electrode every few welds. As it dulls, the easiest and cheapest way to sharpen it, is to simply use a thick file. Both methods are shown and demonstrated in this video here.

We also carry the Pilot Sharpener for faster and more consistent sharpening. 

Pricing by-the-bracelet service is best option under most circumstances, for the following reasons:

1. It will avoid people making appointments only to realize, when they finally get measured, that it’s now out of their budget or more expensive than they had anticipated.
2. Pricing by the inch can be difficult for a client to budget if they wishes to use your bracelet service as a gift 
3. A lot of time is wasted on doing the calculation because one chain can suddenly cost more then the other and feel like a hidden price tag to the client.

The following method may be more practical:

1.  Build into your cost around the fact that the average bracelet will be 6.5” to 7.5”, depending on the wrist size of your local population. 
2. Have a range of different price points for dainty, medium and thicker chains and different metals.
3. Observe the local market and competitors in your area, advertising based on an average price point and build reputation to feel out your price.

For Solid 14K gold, where the cost of material is a more significant aspect of the selling point, pricing the inch is fine can be seen as the exception. 

Despite what some people say on the internet, you do not need to have argon gas in order to achieve strong and secure welds when micro welding. We filmed an honest review and comparison for welding with and without argon:

Is Argon Gas Necessary for Welding with the Orion Micro Welder?

Is Argon Gas Necessary For Permanent Jewelry Welding?

Argon is far more controversial than it should be. The benefits of argon when used for permanent Jewelry are less noticeable than in other forms of welding, due to the small welding size and contact. In larger scale welding, the welding systems would not work, and damage would occur if gas was not used. Simply put, in normal welding (outside of Jewelry) there is no application where gas is not required, it is universally used and required.

The main benefits of Argon are:

• Pushing Oxygen away from the weld site, preventing unwanted oxides from forming in the molten metal.
• Protects and prolongs the electrode tip. Electrode will remain sharper and last longer.
• Less porosity (holes) in finished welds. Oxygen and oxides won’t get trapped in the metal.
• Pulse arc welding uses a plasma arc. This plasma is what generates the amount of heat needed to melt the metal. The ions in the gas are positively charged and help create a stable arc.
• More consistent welds (less misfires). The arc will be stabilized by the argon gas.
• Argon will help the metal flow together better – Less oxygen, nitrogen, hydrogen contaminated the weld flow)

The key is the use of a Noble gas, all but two are far too expensive for welding use. Argon and Helium are the two options that can be used as a shielding gas. Argon is used on all metals for all applications, is ideal for all welding condition. Helium’s cost on a small industry level will quickly outweighs it’s benefits, and is less effective with some alloys. This is why people will recommend Argon Gas.

26ga (0.40mm) and 24ga (0.5mm) wire thickness is seem as the easiest for welding. However, if your chain allows for a larger size, 22ga would be the next best size. If you are using the Orion Micro Welder – other brands may vary in power – power setting of 7W is often ideal.

Jump rings with a diameter of 3mm are large enough to easily weld enough while blending into most fine chains.

Our Optimal Power Guide for Welding

Yes, sterling silver does tarnish. The speed of the metal darkening depends on the chemical makeup of the person’s skin, whether the silver has been exposed to chemicals like chlorinated pools and sulphur springs. However, silver tarnish is superficial and welded bracelets can be easily cleaned.  Here is a video to show you how. 

No, we do not carry silver filled. Silver naturally tarnishes, although the amount varies with different people, and in some cases, it becomes shinier with wear. To clean silver, especially with Permanent Jewelry, it is advisable to clean with liquid cleaner, which takes microscopic amounts away from the surface.  This would not be advisable for silver filled, which has a brass core that can be exposed with long-term and frequent cleaning.

We have a large selection of premium quality .925 silver chains. Due to the high volume we purchase, along with keeping the margins low, we are able to offer tremendous .925 silver chains similar to the price of silver filled. 

This is because many sellers, unknowingly or unscrupulously, name plated brass or copper as gold filled.  In some countries, they are understood as one in the same.  However, in the USA, and by extension North America, gold filled is a legal standard that cannot be confused with gold plated.

There is a huge difference between gold plated brass and gold filled – gold plated base metal should never be used in Permanent Jewelry.  While the inferior metal is less expensive and popular in cheap costume jewellery, permanently welded jewellery must be able to withstand being worn in the shower, exposed to sweat and skin care products.  Plated base metal chains would tarnish within a couple of months under these circumstances. Here is a video explaining the differences. 

This is hard to say because it really depends on the wearer.  

Theoretically, it should last for many years, if one doesn’t get it snagged.  However, after it breaks, one could easily weld it again at the break.

Although all our chains are sold for the purpose of making jewellery, some chains may be not ideal for 24hr wear.

This flat wire can feel scratchy to some. Chains that are not a smooth line (like satellite chains) can catch on things.

Very thing gauges are easier to stretch, especially on anklets.

When choosing your chains, make sure to offer product knowledge on your offerings to make sure your customers are getting the perfect chain for them!

Yes, precious and demi-precious chain can stretch. The higher the gold of silver content, the softer the metal.

The finer the wire link in the chain, the higher the chance of stretching.

Round wires will stretch easier than dapped as dapped has been work hardened and less subtitle to bending out of shape.

Saying this, the finer links are ideal for PJ as for security and safety reasons, you want it to stretch and pop apart if caught on something. You will find that those who are very active- like runners will have more occurrence of stretching or breaking or metal abrasion. You will find that your chains may stretch more on anklets simply because there is so much more movement on an ankle vs wrist. Lots of tendons, muscles, socks and shoes to contend with!

Simple things like getting the bracelet caught in a blanket when sleeping, pulling the bracelet when taking off gloves/shirt or simply that you touch/tug at the bracelet often, can cause a bit of stretching. With anklets, boots and socks can get caught. With necklaces taking off shirts and scarves can cause this as well.

Although precious metal is the preference for PJ, the metals still require care. We call it Permanent Jewelry, but it is not indestructible! Even more so when being worn 24/7.

Note that many chains still look good when slightly stretched and are still very wearable. Some chains, like the satellite styles of chains, may not look as good when stretched. The beads on the satellite chain are lightly soldered and the beads may move when the link on the chain are stretched flat. 

We do not recommend using anything plated for PJ.

If using Vermeille, the gold will eventually wear down to the silver casted part. If you use Vermeille, it is best to let your customer know this before purchasing.

Solid gold, gold filled and sterling silver are excellent metals for PJ, but they are not indestructible and can break or stretch if the jewelry is caught or tugged.

We take great care to include the thickness of the metals used in each part and to provide some product knowledge on some items that may require more care.

Note that thinner metals require more care than thicker metals. Precious and demi-precious metal are softer than base metals like stainless steel. Solid gold is softer than sterling silver and sterling silver is softer than gold filled, which has a brass core. 

Although we source from the top of the line manufacturers, their will alweays be the occasional manufactures defect. If you would like to inquire about replacing an item that may be quality, please send us a photo. We refund or replace all manufacturers defects. 

Example of a Manufactures Defect: the loop of your connector snapped of at the soldered point)

Remember, jewellery making parts are not made specifically for one style of jewellery, not every part is right for every project. If you have any questions, we are happy to answer them! It is the responsibility of the jewelry designer to request more information if they are unsure if a product is right for their jewelry designs.

Please send all all inquiries to sales@stonesandfindings.com. Our staff would love to help you!

We guarantee that all our sterling silver components and chains are at least .925. All our sterling silver is nickel and cadmium free.

Sterling silver must be at least 92.5% silver. The 7.5% alloy in sterling silver is made up largely of copper. (There might be a bit of another proprietary metal formula that the manufacturer uses to make it stronger, but we are not privy to the formula. ) It does not contain nickel in the 7.5% alloy that makes up .925 silver.

There are so many types of metal sensitivities. There are people who are simply allergic to Sterling Silver. Often these people can only wear high carat gold (smaller percentage of base metals in the mix). If your customer is very sensitive to copper, they may have a problem with sterling silver. If your customer is very sensitive to brass, they may have a strong reaction to gold filed (the core is brass).

Yes, sterling silver will tarnish.

Part of the beauty of sterling silver is that it ages with wear and exposure.

There are many situations that can cause silver to tarnish.  Unless the designer fully coats the piece with lacquer. (which is rarely done in handmade pieces)

• When assembling your jewelry: Wash your hands thoroughly if you have recently used cleaning products and do not apply creams or perfumes to your hands before jewelry assembly. These chemicals can leave residue on your sterling. This is more of a problem if you have touched and then sealed the parts or finished pieces in a bag. The chemicals will off gas and tarnish the silver pretty quickly. 
• Storage and packaging is important to keep your silver brighter longer. Some dyes from displays, strings and gift bags can cause tarnish. We used to use dyed brown wool for tags for labeling products, all the silver touching the wool would tarnish but nothing else.
• Wooden spools and displays: Wood is a beautiful natural product, however it is notorious for tarnishing sterling faster than normal. Most wooden products are stained and/or varnished with chemicals and this off gasses to darken your metals. 
• Leaving jewelry in gift boxes, without sealing the silver in a bag, will leave the sterling exposed to air and any chemical that can be in the puffy filling or dye from the box.
• Mixing silver with other metals may also accelerate darkening.
• Exposure to fluorescent lights can also accelerate tarnish. 
• Certain things, like dampness and sun exposure can accelerate oxidation.
• Certain environments, like a salon/spa (chemicals in the air) will also cause your silver to darken faster.
• At the home, near/in a bathroom or a window. Dampness is the very worst for sterling. Simple things, such as a hot day and slightly sweating hands, can also accelerate tarnish. If damp or wet parts are sealed in a bag, the high humidity will darken your silver.

When your pieces are not being shown, keep sealed in acid free bags and in a dark, dry area. All your supplies should be stored as such as well. If your pieces are on display, cover them when not in use. 

Check out this great informational page by the government of Canada

There are many ways to clean sterling.

The most popular is a dip or a silver cleaning cloth. If you use the dip, make sure your silver is super dry before storing. Also, to avoid dipping unless absolutely necessary. Each dip removes a slight layer of silver and will tarnish a bit quicker after every dip.

Sterling silver is perfect for Permanent bracelets and jewelry!

Yes, sterling silver does tarnish as this is the nature of the metal. It will darken lightly with wear and time but remains a beautiful metal and option for your jewelry.

Many people will still wear their jewellery in water. In cases of permanent bracelets, where they cannot be removed, it is best to rinse it very well after any contact with soaps and salt or chlorinated water.

Testing your pieces in different environments, is the best way to share your experience with your clients.

Sterling Silver Care & Brittleness Prevention

Sterling silver (92.5% silver, 7.5% copper) is beautiful and durable, but it can become brittle if exposed to certain chemicals or harsh treatment. Understanding the causes helps protect your jewelry and keep it lasting for years.

Why Sterling Silver Becomes Brittle

Oxidation & Tarnishing

• Contact with chemicals in the air and sulfur forms silver sulfide (tarnish).

• Excessive tarnishing weakens the surface over time and increases brittleness.

Chemical Reactions

• Chlorine (pools, cleaning products) corrodes and pits silver.

• Sulfates (soaps, shampoos, lotions) accelerate tarnish.

Harsh Cleaning

• Abrasive cloths or cleaners scratch the surface.

• Scratched silver becomes porous and fragile.

Microstructural Changes

• Excess heat, stress, or bending alters the alloy’s grain structure.

• Weak grain boundaries can cause cracking.

How to Protect Sterling Silver

✅ Avoid chemicals: If you cannot remove it, clean jewelry immediately after chemical exposure IE: swimming, cleaning, or applying lotions and perfumes.
✅ Store properly: Keep in airtight bags, containers or anti-tarnish pouches.
✅ Clean gently: Use mild soap and warm water; dry with a soft cloth. Avoid using chemical dips unless absolutely necessary. 
✅ Polish lightly: Use a jewelry cloth to restore shine without over-abrasion.

 With proper care, sterling silver keeps its strength, beauty, and brilliance for years.

We guarantee that all our Gold Filled components and chains are all American standard. All components and chains are 1/20th gold with a brass core. All our gold filled is nickel and cadmium free.

Gold Filled is an American metal manufacturing process and legal standard of quality. GF is two sheets of solid karat gold. Most popular being 14kt gold. These sheets are  bonded over (or for wire, rolled in tube) a core of brass. A piece of jewelry to be legally stamped with the telltale ‘GF’ marking, its weight must be at least 1/20th gold. This explains the typical stamp you would expect to see on gold filled articles: “1/20 14K GF”, which means that 5 percent of the piece is 14 karat gold. Due to the surface layer of gold-filled jewelry being about 100 times thicker than any plating, gold-filled pieces tend to last much longer, and are considered ‘lifetime jewelry’

Watch our video on the differences of gold filled and other gold products.

There are so many types of metal sensitivities. Some people may be sensitive to eith the gold layer or the brass core. Often these people can only wear high carat gold (smaller percentage of base metals in the mix). If your customer is very sensitive to copper, they may have a problem with sterling silver. If your customer is very sensitive to brass, they may have a strong reaction to gold filed (the core is brass)

Not always. 

You have probably noticed that Gold Filled discs tend to be thinner than their silver counterparts. This is due to the higher costs of the metal. Each American standard gold filled component has to be 1/20th gold, so the thicker it gets, the more gold is in it and higher the costs. Most are 0.3mm, but can be up to 0.8mm. The thickness will be listed in the description section of the product code. 

When stamping thinner discs, you need use less strength when hammering.

You can view our video on stamping gold filled components.

Gold filled is an excellent choice for Permanent Bracelets and jewelry.

Many people will wear their jewellery in water. In cases of permanent bracelets, where they cannot be removed, it is best to rinse it very well after any contact with soaps and salt or chlorinated water.

Testing your pieces in different environments, is the best way to share your experience with your clients.

There are so many types of metal sensitivities.  Yes, some people may have a rection to karat gold. Often these people can only wear high carat gold (smaller percentage of base metals in the mix). If your customer is very sensitive to alloys, they may have a problem with lower carats. 

Not always. 

Any metal can be electroplated with sterling silver or gold. The precious metal plating is often quite thin and does require gentler handling to preserver the plating. 

We cary many items that are gold or silver plated.

Example #1: We carry hand cut semiprecious stone pendants that have a base plate of copper and then further electroplated with gold or silver.

Example #2: We carry a selection of gold plated sterling silver. These items are casted in sterling and then electroplated with gold. One of our most popular items are our 6mm round bezel set stone charms.

Example #3: We carry a selection of gold plated sterling silver that has a clear protective coating baked on. The coating is much like a ceramic glaze which is baked on – making it highly durable against wear and tear, and will prevent future tarnish. Here is an example of this style of plating.

No, the size may have a tolerance of -0 +1/4.

From the Manufacturers:

“We try to hold a tolerance on the rings of -0 + 1/4 ring size, about the best we can hold depending on the style. Some of the handmade can be more. But in general ¼ is the best we can do.”

Yes, precious and demi-precious chain can stretch. The higher the gold of silver content, the softer the metal.

The finer the wire link in the chain, the higher the chance of stretching. 

Simple things like getting the chain caught in a blanket when sleeping, pulling the chain when taking off gloves/shirt or simply that you touch/tug at the chain often, can cause a bit of stretching.

Note that many chains still look good when slightly stretched and are still very wearable. Some chains, like the satellite styles of chains, may not look as good when stretched. The beads on the satellite chain are lightly soldered and the beads may move when the link on the chain are stretched flat. 

It’s completely normal for precious metals to show small surface scratches or micro-marks. These materials, such as sterling silver, gold, and gold-filled, are naturally soft, so even gentle contact during manufacturing, polishing, or packing can create these fine marks.

Some of our manufacturers do individually bag items to reduce movement. However, scratches often occur before pieces are packaged, during machining, handling, or finishing. This means individually bagging cannot guarantee a perfectly flawless surface, and it also increases product cost. Not all factories offer this service.

After decades of selling precious metal components, we can confidently say this is an industry norm. The majority of our designers understand and accept this. Findings with larger, flatter surfaces may show micro scratches more easily because they reflect more light.

Do these scratches affect quality?
No. Micro surface marks are cosmetic and do not affect the durability or performance of the metal. They are not considered defects in the jewellery industry.

Will the scratches be noticeable once I use the findings?
In most cases, not much. Once charms or pendants are worn or assembled, normal wear creates similar fine marks and the surface takes on a natural, even patina. Once blanks are stamped or laser engraved- the surface area has been fairly covered with the art. 

Can I reduce or remove the appearance of micro scratches?

• Gently polish with a soft jewellery cloth. This may reduce micro-scratches

Check out our video:

Each production batch may be slightly different although pretty regular.

Solid and sparkle colors show very little differences.

Translucent colors may show a higher rate of variability due to the nature of the product. For example, the teal may appear a brighter blue in some shipments and a slighter deeper blue in the next.  This is considered an industry norm. 

We do our best. We try to provide multiple images and detailed descriptions to help you have a better experience shopping online. However, we are not able to guarantee that colours from screen to screen will be accurate.

If you are purchasing strands of stones or pearls: These are natural products and will vary from strand to strand. The photo will be an average of what you will expect. If you wish for further images of our most current stock, please email us at : Sales@stonesandfindings.com

All dimensions are approximate.

For strands, since there is variation from bead to bead. We try our best to provide dimension information as precise as possible, however, in many cases there is variation in the stones themselves and we do make mistakes.

• Not exactly. It is just an estimate. We count a few of the strands to get the best average.
• All prices are based on a single strand as it is, NOT on any specific length or any specific number of pieces in a strand.
• Buy a little more than you need. The actual count always varies due to variations in the individual items. In addition there are always some pieces not suitable for your use for various reasons. Therefore, after you figure out the quantity you need, you should add extra depending on your own tolerance for quality.

• All dimensions are approximate. 
• Strands: The measurement of a bead will the the overall average from the strands purchased. The size may vary from strand to strand
  • Some strands are strung in a graduated pattern with the smallest size at either end gradually getting larger towards the middle. In this case we measure the largest bead. 
  • The weight is is average based on multiple strands

• Chains: The length of the chain is in mm. For example, chains sold by the meter will be 1000 mm. An 18 inch chain will be 457mm.
• Findings: We try to be as detailed as possible, if you do not see the information you are looking for please email us at Sales@stonesandfindings.com

• Please review the photos. These are natural products. There are variations depending on the mine, dye lot, etc. Inevitably there is variation, dips, inclusions and irregularities. 
• We do our best to pick out the best quality available so that our quality is better than other suppliers. However, we do not grade our strands.
• You should expect some Irregularities. We do not guarantee that each bead on a strand has no chips, irregular drills, pits (pearls) or inclusions. This is already accounted for in the price. Order slightly more than you need to account for your quality preferences. (Delicate stone beads tend to have more breakage and chips than standard shapes. (Waved Square, Waved Triangle shapes have more broken pieces than round.)
• You should expect variance in pattern. As stone is mined it goes through various veins that produce different patterns in the beads. Not all the beads on a strand contain the same pattern, and the pattern of the strand may not necessarily match the pattern in the picture. This is especially true for highly patterned stones like feldspath and snake skin jasper. If you require a specific pattern then please email us for further images.
• If you are worried about quality start with a small test order.
• If you really need 100% guarantee on the quality of the stones on a strand, please ask for more photos and we will gladly send them. Email us at Sales@stonesandfindings.com

We average 24-48 business hours to process your order.  To keep things fair we process all orders in a first in, first out manner.

This time is not a part of your ETA shipping time, so please order accordingly. 

We are open Monday-Friday from 10-4.

Carriers collect pick-up early in the day, so you may notice that your tracking is not activated until the next day, when the carriers do their collection and scan you package.

Some exceptions apply.

• We accept Visa, MasterCard, and American Express through PayPal.com 
• We accept Visa, MasterCard directly on our checkout page.
• We accept Google Pay
• We accept Apple Pay
• We accept $CAD Canadian E-Transfers.
• Please only send E-transfer to Leo@stonesandfindings.com. 
• We do not accept personal, company, or COD checks.
• We do not offer Terms

Please note: All payment options above are processed through PayPal.com.  At PayPal’s discretion, payments may be subject to review before funds are released to us. The average review time is approximately 2 business days, though this may vary.

This review process is entirely managed by PayPal and is beyond the control of Stones and Findings. Orders cannot be shipped until PayPal has completed its review and released the funds.

PayPal Pay in 4 service is offered directly through PayPal and can be selected once you choose PayPal as your payment option at checkout. Please note that this is a service offered directly by PayPal, and we are not involved in the approval, setup, or management of Pay in 4 payments.

While the option appears during checkout, all applications, approvals, and payment plans are handled entirely through PayPal. Your order will be processed normally once payment is completed through PayPal, just like any other PayPal transaction.

If you have any questions or concerns about eligibility, payment schedules, or how the service works, we recommend contacting PayPal’s customer support or visiting their official information page: PayPal Pay in 4

PayPal E-checks:

Processing time averages 4-9 business days.

We CANNOT ship your order until the e-check processes. 

We CANNOT cancel the e-check on your behalf.

If you cannot wait for the E-check to clear and wish to pay in another manner, we can accomodate this. However, you remain responsible to contact PayPal to cancel your e-check. If the funds are deposited to Stones and Findings, please note that refunds are subject to a 3% processing fee, or we can apply the full amount as a credit toward a future order.

Simply place your new order online and choose the shipping option “Forgot Something?” and will combine your orders for you.

If your add on order has the $15 fee applied, please send in the order as “payment “sales rep arranged”. Once we receive the order, we will remove the fee and send you anew invoice to review with a payment link. 

If you pay for your order, that includes a $15 fee, the fee value will be applied as a store credit to be used on a future order. A paid fee will not be refund as we are charged up to a 3% fee with every refund. If you wish for a refund, we will deduct the 3% fee. IE: you refund will be $14.55, not $15.

Yes, we do. As long as you meet our minimum of $150 before tax. A $15 handling fee will be applied to all orders below $150. 

If you’re a registered Canadian customer, your prices will be displayed in CAD.

If you’re an US or international customer, your prices will be displayed in USD

Yes. We can ship to just about anywhere. You will be responsible for any duties, taxes or cross-border shipping issues. 

If customs duties and/or taxes are not paid, your package may be held by customs or returned to us. If your package is returned due to unpaid customs duties, we will issue a refund (after we receive the parcel) minus any fees incurred for the return shipping and handling.

No, we don’t. Please browse through this website for all information.

No. Strictly first come first served. Availability is based on ship date. If you place an order for future delivery, we do our best to fill the order at time of shipping not when it is ordered.

If you can’t find a particular item that you had seen before in this website, that means it is either temporarily out of stock or discontinued. Please click the CONTACT button on our website to send us an inquiry about the product. 

All our prices are wholesale. 

• Minimum PER Order: $150.00 for assorted items. Before tax and shipping.
• Handling Charge: $15.00 A handling charge will be added to orders less than $150.00.
• Items sold per piece: For items sold per piece, the minimum quantities are based on the wholesale price of the item.

• Stones and Findings is located in Toronto, Ontario. We charge Provincial Sales Tax on all orders fulfilled to customers in Ontario. Sales made and shipped to customers in other provinces are exempt from Ontario sales tax but expected to comply with their province’s current laws regarding out-of-province purchases.
• The federal General Sales Tax is charged on all sales to customers in Canada, except for Maritime customers (excluding PEI) who are expected to pay Harmonized Sales Tax instead of PST/GST.
• Orders shipped to customers, from our Toronto Office, in other countries, including the USA, are exempt from both the PST and GST taxes. Some customs fees may apply.

• No. It really depends on the market demand and material supply. We try to carry popular and regular items all the time. However, we can not guarantee the availability of any particular item at any time
• Check your receipt. Once we have received your order we pack it and only at that time are the quantities and availability known.
• Large quantities. For some items it takes 2 months to receive a new shipment. Give us as much lead time as possible and we will do our best to make sure you have the items you need.
• Reserve the Right to substitute. When you sell the items make sure you reserve the right to substitute beads so that you do not get caught in an awkward situation.

Yes, many of our wholesale items have minimum purchase requirements. These minimums can range from 5 to 500 pieces/pairs, depending on the SKU.

As a wholesaler, minimum quantities allow us to move product efficiently and keep our pricing as low as possible!

We understand that some projects may require smaller quantities. If you need less than the stated minimum, please contact our sales team at sales@stonesandfindings.com.

Please note that below-minimum orders are subject to a premium. 

• What is your turn around time to ship? Our average time line is a speedy 24-48 business hours! Once your order is picked, checked and shipped, you will get a tracking number, viewable on your online account. If our time line ever exceeds this, we will add a note viewable through our Stones and Findings Updates Banner. 
• We do not make money on shipping! We charge you what we have to pay. We do our best to get the best rates and the most convenient service.
• Canada Post: Canadians: These options will calculate at cart level
• Purolator, Fedex and UPS: Canadians, USA and select International: These options will calculate at cart level
•  For international clients who do not see shipping quotes, please contact us for quotes.
• Flat Rate Option: you may be provided with a carrier for a flat rate option. However, not all locations can receive parcels from all carriers. If you location does not accept the flat rate carrier listed, Stones and Findings will select the next best option. 
• Chit Chats USPS and International Tracked: USA and International: These options will be calculated at cart level. (this option is suspended until further notice- Aug 27 2025)
• Insurance. Will always be applied. 
• We will provide you with a tracking number. 
• Back order shipment is considered a separate shipment from original order. Freight charges will be added to every back order shipment.
• Exchange is considered a return of shipped order followed by a separate new order. Customer need to pay both return freight and new order’s outgoing freight.
• International Shipping (outside USA). We currently use Fedex, UPS, Purolator and Chitchats International tracked orders (chitchats International (the chitchats international option is suspended until further notice- Aug 27 2025). The rate will be calculated at cart level. 
• EU Countries require an EORI or TAX ID number to ship you package, please include this is the Notes section of your order.

Shipping costs are calculated at cart level.

All shipping includes insurance and is signature require for delivery. 

International Customers: Customs and Duty cost are the responsibility of the receiver. 

At check out- The carriers do provide an average shipping time-line for your parcel. 

These time lines are estimates and not guarantees. 

Unexpected delays like longer than normal customs processing, bad weather, or mis-directions through the carrier may delay your package. 

Estimates are for “business days” not including weekends.

If you are seeing a delay on your tracking, we are more than happy to contact the carrier on your behalf.

Please note that this estimate is for the carrier delivery time only and does not include the Stones and Findings processing time for your order. As noted at cart level. 

We have a speedy 24-48 business hour turn around time to get you your shipping label. Please note that carriers only collect once per day and you label may have been created after the daily pick for your chosen carrier. 

Carrier pick ups at our office start as early as 10am. These times for package collection are selected by the carriers, we do not have control over this.

If you package has been fully processed by us but the carrier pick-up is already done for the day- your package will be collected the next business day. 

Example of delivery time from your order to arrival at your door:

You order is places on a Wednesday. Choosing a UPS 2 business day ETA. Your order is processed an collected by UPS by Friday. 

Example of 1 business day- 24 hour period from start to end, not including weekends. If an item is collected by a carrier on Friday at 3:00, One business day is Friday 3:00 to Monday 2:59.

Expected delivery- if no delays occur- Tuesday

Within Canada

 we offer Purolator, Canpar, UPS, Fedex and Canada Post as our shipping companies. Your packages are signature require and are fully insured with tracking number provide. 

United States and International

we use UPS, Purolator and Fedex. They will be fully insured with a tracking number provided.

DHL, Purolator and Fedex are signature required.

Carriers collector shipments from our office once per day, Monday to Friday

Office pick up time estimates

Canpar: 10:00am

Canada Post, UPS, Purolator and Fedex: 2:00 pm

Shipping Requirements

• All shipments require a signature upon delivery. Please ensure your shipping address can accept signed packages.
• Tracking numbers for all orders can be found online under:
  My Account / Orders

Receiver Responsibilities

• Ensure that the package can be signed for or collected at a depot with-in the carrier rules and regulations so that the package is not returned to sender. 
• When selecting a carrier, the receiver must note where the closest pickup depot may possibly be, if the carrier cannot delivery to the shipping address. 
• Monitor your tracking number and collect packages promptly if held at a carrier depot.
• If there is a delay on your tracking:
  • Example: held in one location for multiple days or in customs for multiple days

Please contact us at Sales@stonesandfindings.com. We will contact the carrier on your behalf to see what the delay may be. And if it is a customs delay, to see what further paper work they may require. 

If you do not contact us, we will not know about the delay!

• Contact your chosen carrier directly if you wish to change delivery method or arrange redelivery.
• Understand and comply with the rules and regulations of your chosen carrier.
• Estimated delivery dates provided by carriers are not guaranteed; they are computer-generated expectations only.
• Ensure the shipping address is complete and accurate. Stones and Findings is not responsible for undeliverable packages caused by incorrect or incomplete addresses.
• Fees incurred due to customs, duties, or returned shipments remain the receiver’s responsibility.

Carrier & Delivery Terms

• Stones and Findings will ship via the method selected by the receiver at checkout.
• Once your parcel is collected by the carrier, it becomes the carrier’s responsibility to deliver it.
• Stones and Findings is not responsible for your chosen carriers transit delays, including but not limited to:
• Bad weather
• Customs delays
• Carrier mishandling or misdirection
• Other unforeseen circumstances
• Shipments are fully insured. If a parcel is deemed lost by the carrier, Stones and Findings can file a claim and reship your order.
• Stones and Findings does not offer on-time guarantees. Shipping costs cannot be refunded due to delayed delivery.

By choosing to have your order shipped you are agreeing to the terms and conditions of that carrier.

All our packages are fully insured up until confirmed delivery. Once it is delivered the contract we have with the carrier has been completed.

The delivery times listed are estimates and are not guaranteed.

However, if your package was very late, we can contact the courier and attempt to get a full or partial refund.

The most likely candidate for a refund is CanadaPost for late deliveries.

USA and International:

Unfortunately, effective October 1, 2025, our carriers no longer allow us to remove the “Signature Required” option for shipments to U.S. and International locations.

Your order will therefore be shipped with Signature Required.

However, once you receive your tracking number, you may be able to update this preference directly through your tracking page:

• Go to your tracking page

• Click the “Change My Delivery” button

• You should see the option to modify the signature requirement there

Please note, due to carrier security restrictions, we are unable to make this change on your behalf.

Canadian:

Yes, but at your own risk. No signature packages will be shipped with NO insurance. 

Our staff will email you with terms that must be agreed to before hand. 

Terms:

If you wish for us to ship “No Signature”, please note that your order can no longer be insured. 

By agreeing to “No Signature,” you acknowledge and accept the following:

1. There will be NO insurance applied to your order.
   

2. Although rare, your package may be deemed lost by the carrier due to unforeseen circumstances. Stones and Findings cannot replace a package sent without insurance. 

3. The carrier will leave the parcel on your property, where they deem “safe”.Note that local theft is a possibility. Stones and Findings cannot replace a package lost due to localised theft. 

Our shipments are often high-value, and werecommend signature and insurance for your protection against loss.

However, if you agree to no insurance and consider your property secure and wish to waive the signature requirement, please email us confirming that you have read and accepted these terms and would like to proceed without a signature.

The key point in the terms is that loss is not only on your property, but it is also loss through the carrier.

ALL carriers require signature upon delivery. 

If you wish for us to ship Purolator, UPS, Canpar or Fedex without required signature, please provide an email with this request as written confirmation.

Canada Post is Signature required unless the insurable value is below $190. If you choose to have no signature with CP, you cannot be insured for more than $190. 

🇨🇦Canadian clients🇨🇦

Yes, you can provide your own shipping label.

Here’s how:

1. At checkout, please select the shipping option:
   “Customer Arranged – Local Courier Pick-Up (Toronto Area Only, 24–48hr turnaround)”

2. In the Order Notes, include the message:
   “I will provide my own label. Please let me know the weight and dimensions of the package.”

3. Once we receive your order, we will pack it and email you the package details.

4. After you send us your label, we’ll apply it and await carrier pickup.

Terms and Conditions for Providing Your Own Shipping Label

• Customers are responsible for arranging pickup from our office during business hours (Monday–Friday, 10 AM–4 PM).

• If your label is created with Canada Post, UPS, Canpar, Purolator, or FedEx, please note that we already have daily scheduled pickups for these carriers.

• Once your carrier collects the package, the shipment is considered delivered by Stones and Findings.

• Stones and Findings cannot offer assistance with shipments using third-party labels.

• In the event of delays, loss, or delivery issues, you will need to contact your carrier directly, as we are unable to act on your behalf.

We’re happy to accommodate customers who prefer to use their own shipping labels — just follow the simple steps above and we’ll take care of the rest!

Note that by allowing us to provide your shipping label, your order will have full insurance coverage, a tracking number and we will be able to help contact your chosen carrier, on your behalf, if any issues arise. 

🇺🇸USA clients🇺🇸

We highly recommend allowing us to create the shipping label for you.

Here’s why:

• Your package will be fully insured and tracked.

• We will prepare and include all required customs documentation, including CUSMA forms (​c​ustoms documents can only be generated when we create the label).

• All tariff costs associated with your order are currently covered by us*.​ There will not be any further charges for delivery. 

*coverage is subject to change without notice

• If there is a customs delay or shipping issue, we can contact the carrier directly on your behalf​ to help clear any issue.

​🌎 International clients ​🌎 

tba

Yes, you can pick up your order at our Toronto Office.

Please wait until you received your pickup notification before stopping by.

Average processing time is 24-48 business hours.

Our Address:
9 Adelaide Place
Toronto, Ontario
M5V2N7
Canada

Open Monday to Friday 10-4

No appointment needed for pick-up. However, please wait for your email confirmation that your order is ready. 

Our pick-up location is a processing office only. We do not have in-person shopping. If you have any questions about any of our products please ask via email. We do not provide door service at our office.

Yes, we do.

When placing your order, please choose the shipping option:

Local Courier Pick-up

In the NOTES section, please let us know the company that you will send for the pick up.

Example: “I will be sending UBER to pick up my order”

Unless you purchase insurance with your courier, your package will not be insured through us, for this type of delivery method. 

Order processing time is 24-48 business hours. Please wait until you receive your pickup notification before sending your courier. We process order in a first in first out method. We will not prioritize your order if you send your courier before we send you the pick-up confirmation. 

Your courier must come directly to our office for pick-up. The driver must have a copy of the invoice or Your Invoice Number and full name(s) for security. If they do not have a copy of your invoice and cannot confirm your address or order number, we cannot hand over the parcel to the courier.

If your courier requires it, our office phone number is:

416-628-8550

Once you receive your confirmation that your order is ready for pick-up, please confirm that the courier is on the way, once you have ordered their service. 

Please provide us with the drivers license plate number.  If a courier is able to provide us with your invoice, we will release the parcel and consider it delivered.  We will not be responsible for non-deliveries thereafter.

The purchaser must arrange for the courier pick-up. Stones and Findings will not arrange for this service.

Stones and Findings is not responsible for charges related to local courier and ride share pick ups. 

** If your ride share driver or local courier arrives before your order is ready to be collected, they will be informed that the parcel is not processed/ready and the customer must arrange another pick up**

By choosing Local Courier Pick-up at checkout, you agree to these terms and conditions. 

What Qualifies For A Return?

The following items must be unused and in their original packaging to qualify for a return. Please request an RA with 7 days of receiving you order for full refund option. See chart below for restocking fee possibilities. 

• Regular priced finished chains, rings, earrings, charms, connectors, pendants and assorted findings like pins, jump rings and clasps.(but not limited to)
• Regular priced strands of pearls and stones in their original shipped condition.  
• Regular priced Swarovski, Czech Preciosa, Cubic Zirconia (CZ) and Chinese Crystals. 
• Hemostats and Grounded Pliers – May be returned only if unused and in their original packaging.

• Stones and Findings does NOT refund for packages marked as Return to Sender or Unclaimed and are not cosidered under our return policy. See Return to Sender and Unclaimed mail tab for further details. 

Final Sale Items

• Cut Chains, including 7″ sample, by-the-meter and by-the inch – Final sale. No exceptions.

• Cut Wire – Final sale. No exceptions.

Chains and wire are measure and cut to your order specification.

These items cannot be attached to the spool for re-sale.

• Used Welders and Welder Parts – Final sale.

• (We can connect you with Sunstone to see if they offer trade in’s)

• One of a kind strands, beads, charms or pendants. These are Final sale. 

Trade Show Purchases and Custom Orders – Final sale.

Tools & Equipment- Special Terms

1. Micro Welders, Scopes & Sunstone Upgrades (ADLs)

Refund Option :

• • 10% restocking fee applies.

  • Item must be unused, with all original parts and packaging.

  • Return must be received within 7 business days of delivery.

  • No exceptions.

Store Credit Option:

• • 10% restocking fee waived.

  • Return must be received within 7 business days of delivery.

  • No exceptions.

Approved welder returns must include all parts, tools, optics, and packaging in original condition.

2. Laser engraves and their accessories

Return Window: 30 days from delivery.

Restocking Return Fees (Machines & Accessories)

*Calculated on total order price, including tax & shipping. Shipping costs are not included.

Please contact Sales@stonesandfindings.com and we will put you in contact with an xTool representative to arrange the return if drop shipped.

All costs associated with the return is the responsibility of the purchaser. 

Approved engraver returns must include all parts, tools, optics, and packaging in original condition.

Sale & Last Call Items

• May be returned within 7 calendar days of receiving your order.

• Store credit only (no refunds).

No returns accepted after 7 days.

General Return Conditions

• All returns require an RA (Return Authorization) number.

  • Email Sales@stonesandfindings.com to request an RA.

  • RA numbers cannot be issued by phone.

• Parcels must be returned within 5 days of receiving your RA number.

  • After 5 days, the RA becomes invalid and the parcel will may be returned to sender.

• Return shipping, including freight, duties, and taxes, is the customer’s responsibility.

• Items must be properly packaged; damaged or poorly packed returns will not be accepted.

• All returns must be in their original format (no broken strands, no partial quantities unless approved).

• Quantity discounts will be adjusted if the return drops your total below a discount threshold.

• If a return reduces your order total below $150, a $15 handling fee will apply.

Return Address

Please wait for you Return Authorization before shipping you return. Returns with no RA may be rejected and returned to sender.

Stones and Findings
Attn: Lori French
9 Adelaide Place
Toronto, ON
M5V 2N7
Canada

Mailbox dimensions: 28 cm x 1 cm
If your parcel is larger, please ship “Signature Required.”
Insurance for return shipments is the sender’s responsibility.

Refund Schedule for Qualifying Returns

Manufacturer Defects

If you receive an item with a manufacturer defect, please email Sales@stonesandfindings.com within 1 month of purchase and include an image of the issue.

Note that if you simply wish to return a item you are unhappy with, it must be returned with our refund schedule above.

Please see Manufactures Defects Tab to see what does not qualify as a defect. 

What is a Store Credit?

• A store credit is a monetary value that is held on your Stones and Findings Account- this value cannot be refunded and can only be applied to future orders. A sales staff member will contact you on how to use your store credit on future orders.

Qualifying Sale Item – Return Policy

• Items may be returned within 7 calendar days of receiving your order.

• Store credit only (no refunds).

• No returns will be accepted after 7 days.

• Please see the tab “What is your return policy?” for a list of qualifying items for return.

Already Placed an Order and Now Something Is on Sale?

• If your order was received by Stones and Findings within 2 calendar days of the sale release, you may qualify for a store credit. Example: The sale starts on a Monday and you placed your order on Saturday. This order may qualify for a store credit on items that have gone on sale. 

• This is not automatic. The customers must email: sales@stonesandfindings.com to request qualification.

• The request must be submitted during the active sale period.

• If the sale has ended before the request is made, the customer will not qualify.

• If the product sold out before the sale started, it does not qualify for credit.
  • Example- You ordered the last strand of a pearl strand SKU on Saturday and Pearl strands are 10% off on Monday. As the SKU is sold out, they are not on the list for the sale and no compensation is given. 
• If you order qualifies for the sale price, the value owing will be entered as store credit only. NO REFUNDS.

A Cancelled Order, or cancelled items on your order, refers to products you had ordered and paid for, but have yet to be shipped or picked up.

Please note that cancelled items are not covered under our return policy.

When online payment is made, credit card companies charge a 3% payment processing fee on the total order amount. This fee is non-refundable to us, even if the order is immediately refunded wholly or partially.
Our margins are super thin, and we want to keep our prices low.  As a result, cancelled items are subject to a 3% deduction from the refund amount.

Example:
If your cancelled order total is $1,000
the 3% processing fee is $30
so your refund will be $1,000 – $30 = $970

If you chose to cancel an order to pay with a different method:

Once your original order has been cancelled, we cannot request payment again. This order is consider refunded and closed. 

You will be required to place the order again, online and pay in the manner of your preference.

Stones and Findings staff cannot enter the new order for you. 

Stones and Findings cannot guarantee stock once an order is cancelled.

Payment for a shipped order CANNOT be cancelled. 

Although rare, manufactures defects may happen. If you feel an item you received may fall into this category, please email us at sales@stonesandfindings.com with the following information. 

1. Order number 
2. SKU of product
3. how many  do you feel are defective
4. photo of the issue (VERY IMPORTANT)

Please check you order immediately after receiving it. We can review manufacturers defects up to one month after receiving the product. 

Once we have the required information, we will test our product to see if we can re-create the issue. If the issue can be recreated, we may deem it a manufacturers defect and either refund or replace this items(s). If we need the items back, we will provide a return shipping label. 

These are not considered manufacturers defects:

Sterling Silver can tarnish.

Gold filled can darken under certain circumstances.

Chain, charms, pendant and connectors can stretch or break if pulled or caught.

Strands, pairs and loose gemstones:

Gemstones and pearls will have natural dips, lines, striations, fissures and color differences. Strands may also have irregularity in the drill which may include minor chips at drill entry or irregular width of drill. 

Casted Pendant, Charms and Connectors:

Cast items cannot be perfectly uniform. Casted items may have visible dips and lines in the final casted piece. This is with industry norm. 

Laser Cut Pendant, Charms and Connectors:

Laser cut items often have a shinny surface. Precious metals are soft and there is not feasible way to keep the surfaces “mirror” finish. Gentle surface abrasion is with in the industry norm. 

Return to Sender / Unclaimed Packages

Stones and Findings does NOT refund for packages marked as Return to Sender or Unclaimed.

• Any costs associated with Return to Sender or Unclaimed packages are the receiver’s responsibility.
• Stones and Findings will arrange reshipment upon and will send an invoice for the new shipping charges and any applicable fees associated with the return.
• Refused deliveries are treated as Return to Sender and will incur the same reshipment fees. No refunds will be issued for refused packages.

When your Return to Sender or Unclaimed Mail arrives at our Office:

We will contact the receiver with a request for payment for the re-shipment costs plus any costs incurred to receive your Return to Sender or Unclaimed mail package. We will ask you to confirm the shipping address before reshipment. 

Your Return to Sender or Unclaimed Mail does not qualify for a refund or store credit. 

Return Authorization

• All returns require a Return Authorization (RA).
• Not every item qualifies for a return. Please see our Return Policy for details.
• The receiver must email Sales@stonesandfindings.com to request a Return Authorization before returning any product.

Shipping Requirements

• All shipments require a signature upon delivery. Please ensure your shipping address can accept signed packages.
• Tracking numbers for all orders can be found online under:
  My Account / Orders

Receiver Responsibilities

• Ensure that the package can be signed for or collected at a depot with-in the carrier rules and regulations so that the package is not returned to sender. 
• When selecting a carrier, the receiver must note where the closest pickup depot may possibly be, if the carrier cannot delivery to the shipping address. 
• Monitor your tracking number and collect packages promptly if held at a carrier depot.
• Contact your chosen carrier directly if you wish to change delivery method or arrange redelivery.
• Understand and comply with the rules and regulations of your chosen carrier.
• Estimated delivery dates provided by carriers are not guaranteed; they are computer-generated expectations only.
• Ensure the shipping address is complete and accurate. Stones and Findings is not responsible for undeliverable packages caused by incorrect or incomplete addresses.
• Fees incurred due to customs, duties, or returned shipments remain the receiver’s responsibility.

Carrier & Delivery Terms

• Stones and Findings will ship via the method selected by the receiver at checkout.
• Once your parcel is collected by the carrier, it becomes the carrier’s responsibility to deliver it.
• Stones and Findings is not responsible for your chosen carriers transit delays, including but not limited to:
  • Bad weather
  • Customs delays
  • Carrier mishandling or misdirection
  • Other unforeseen circumstances
• Shipments are fully insured. If a parcel is deemed lost by the carrier, Stones and Findings can file a claim and reship your order.
• Stones and Findings does not offer on-time guarantees. Shipping costs cannot be refunded due to delayed delivery.

PAIRED STONES

Our limited edition paired stones are not guaranteed perfect in size and colour. However, we do our best to match as best we can. There may be slight difference in height, width, thickness and colour tone, but accepted by our staff to be a match for a beautiful pair of earrings, or what ever you wish to design with them. 

These natural stones are often hand drilled and it is common for the tips of stones, especially drops to show small chips. This is an industry norm and the price of the stone is reflected in the quality. Small chips are easily hide with your wire work. 

Like the stones in our strands, the drill hole will vary from stone to stone. You will likely not be able to use the same wire thickness for each pair. We do provide an average wire size that will likely work.

If you are unhappy with your paired stones, please review the return policy.

STRANDS

It is common to have some beads or pearls in a strand not suitable for your use for various reasons. We do NOT issue credit for those beads or pearls because the price always reflects the general quality of the entire strand, not every single piece . Therefore, if the overall quality of the entire strand doesn’t meet your requirements, you can return the whole strand in its original condition. Please refer to our return policy. We do not issue refunds for returns of partial strands or used strands.

All you need to do is fill our our registration form HERE

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