Yes! Please note that we are only provide free shipping to Canada or the US. For all other countries, please request a quote.

View our welders selection here!

We have a comparison chart to help you choose from our selection!

From our experience, the best machines on the market are the Sunstone Engineering Welders, made in the USA. The many reviews from users state that they are vastly superior in portability, reliability and power control. If you are considering an unbranded machine, please read reviews and ask your peers on their experiences before purchasing. Although many use unbranded machines, and have had no issues, some machines are listed as good for Permanent Jewelry, but were not designed to be used in this manner.

The biggest complaints we have heard with some Chinese made unbranded machines was uncontrollable flashes. This can cause issues with welding and possible burns for your client. 

Our PJ expert, Dana, has only ever used the Sunstone welders. Here we have tutorial video with her to walk you through how easy Sunstones welder are to operate!

The main difference between Zapp Plus and the Zapp Plus with ADL model, as the name suggest, is the inclusion of the ADL (Auto Dimming Lens).

The Zapp Plus ADL model’s stand will have a stand with lights, and a shaded shield which automatically goes dark when there is weld contact. This serves to protect the eyes from repeated exposure to the flash.

The Zapp Plus with ADL will also include that the Zapp Plus model will not;

           A regulator for argon gass

           Sunstone’s PJ Starter Kit

The standard Zapp Plus model will have a different stand that will only hold the stylus. Without the ADL, you will need to wear the protective shades that come with the standard package.

For a more comprehensive comparison between all welders within our selection see our chart here. 

Yes! We have kits that include welders, and kits that include our most popular chains, findings, and ready to wear products!

View our kits here!

It is best to buy at minimum 2 meters (6.56ft), as often groups (bridal party, sororities, teams..) will have 5 or more people attending, and they will commonly request matching bracelets. The bracelet average length for an adult female is approximately 18cm (7″). 2 meters will produce around 11 bracelets leaving little room for errors, difference in wrist circumference, and client request for looser fits.

It’s highly recommended to begin with 3-5 different styles of chain. Although there will be one or two that will be more popular, selection and choice is key to a customer’s shopping experience and satisfaction.

As you expand, there will also be more competition that comes with business recognition, you’ll then naturally want to increase your variety to 8-10 different styles!

Get started by having a look at our kits here!

1 meter = 3.28 feet = 39.4 inches

Average North American female wrist size is 7” (so, 1 meter makes 5 bracelets)

Average North American male wrist size is 7.5” (so, 1 meter makes 5 bracelets)

Yes, you can!

However, there will be a small dot -about the size of half of a poppy seed- of weld mark that may darken over time. This is due to exposed metal that has been fused with the exterior gold sheet of gold filled.  However, it is inconspicuous and customers often do not seem to mind or eve notice. If you do not feel comfortable with this mark, you can always choose to use solid gold jump rings.

This topic and what to do in such cases are discussed by our resident Permeant Jewellery artist in this video.

Yes, you can; however plating can sometimes bubbles and peels. It depending on the metal and the plating job.

It is highly not recommended to use plated chains and items for permanent jewelry.

Normally, base metal chains are finished before it is plated as the final step, for this aforementioned reason.

A jump ring isn’t necessary for a successful weld, but it is highly recommended.

A well made jump ring will have ends which are completely flush, allowing for an easy, secure, and lasting weld. The pros of having the consistency and security of a jump ring vastly outweigh any cons jump rings may have. The use of jump rings is also favoured by the vast majority of Permanent Jewelry welders.

If you choose not to use a jump ring, please be sure that you use flush cutters when cutting the chain link. Make sure that both ends of the cut are completely flat. In this way, the can meet together with the maximum amount of connecting surface.  If the ends are not completely flat and touching, it will not weld securely.

If a chain has a non-metal substance on the link (IE: enamel) the link will likely not weld cleanly. It’s highly recommend using jump rings with these types of chains to avoid weak or non welds. The non-metal substance interferes with the current and cause a drop in power to weld properly. 

When the chain is too fine for a jump ring to go through the link, we have developed a solution to weld the chain by balling the ends, as demonstrated in our video here.

First check, if you can break the jump ring open after welding with pliers? You shouldn’t be able to. If it doesn’t break, even with force, then it will withstand wear. If it does snap open with force, then the weld was not deep enough.

Oftentimes the first snap (weld) doesn’t work, and it takes two or three tries. This will happen for the following reasons:

1. Jump ring isn’t closed tightly enough for both ends to be touching. You should close it by almost grinding the ends together as you slide the ends of the ring closed – almost be able to feel the grit and pressure.
2. Your hand will moves around. The needle is tiny and your hands will sometimes find themselves suspended in an awkward positions. You simply need to readjust yourself and be mindful of how your hands block you.
3. Your hand will instinctively withdraws a little when you hear the click sound – it’s a natural reflex. Although the weld will seem fine, it is extremely light and will break open in a short time. It takes practice to overcome that reflex.  Practice keeping constant pressure on the contact between the electrode and jump ring.
4. The electrode is not touching right in the middle of the seam. Not welding in the centre will cause the metal to melt on one side and barely heats the other, causing a weak weld.
5. Not enough power has been applied to penetrate through both sides of the jump ring – this could be setting being too low, or the electrode has dulled.  Should sharpen the electrode regularly with tools like a Pilot Sharpener, but if it’s an overall dulled electrode, then you need to raise the power or change out the electrode for a fresh one.

After checking and practicing the above, you should decrease your power to 7W. People often begin with 10W, but this power can often be too high and the flash frequently – it may even outright melt the jump ring. You may try if you feel up for practicing. We also provide a Power Setting chart to help find the recommended power for the metal and thickness, that is free for all to use.

It’s also best in business practice, to check with pliers that you cannot break open the jump before a client leave the chair.

Our Youtube channel also carries a collection of videos to help troubleshoot common welding troubles.

For most jump rings that are 24ga – 22ga, there is no need to change power setting if you are using 7W. The difference is minimal and you should find success by keeping your electrode sharp and adjusting the power as you need.

We have created a chart to help you move to the recommended power settings here.

You can clean the oxidation build up by using a tissue and wiping the electrode every few welds. As it dulls, the easiest and cheapest way to sharpen it, is to simply use a thick file. Both methods are shown and demonstrated in this video here.

We also carry the Pilot Sharpener for faster and more consistent sharpening. 

Pricing by-the-bracelet service is best option under most circumstances, for the following reasons:

1. It will avoid people making appointments only to realize, when they finally get measured, that it’s now out of their budget or more expensive than they had anticipated.
2. Pricing by the inch can be difficult for a client to budget if they wishes to use your bracelet service as a gift 
3. A lot of time is wasted on doing the calculation because one chain can suddenly cost more then the other and feel like a hidden price tag to the client.

The following method may be more practical:

1.  Build into your cost around the fact that the average bracelet will be 6.5” to 7.5”, depending on the wrist size of your local population. 
2. Have a range of different price points for dainty, medium and thicker chains and different metals.
3. Observe the local market and competitors in your area, advertising based on an average price point and build reputation to feel out your price.

For Solid 14K gold, where the cost of material is a more significant aspect of the selling point, pricing the inch is fine can be seen as the exception. 

Despite what some people say on the internet, you do not need to have argon gas in order to achieve strong and secure welds when micro welding. We filmed an honest review and comparison for welding with and without argon:

Is Argon Gas Necessary for Welding with the Orion Micro Welder?

Is Argon Gas Necessary For Permanent Jewelry Welding?

Argon is far more controversial than it should be. The benefits of argon when used for permanent Jewelry are less noticeable than in other forms of welding, due to the small welding size and contact. In larger scale welding, the welding systems would not work, and damage would occur if gas was not used. Simply put, in normal welding (outside of Jewelry) there is no application where gas is not required, it is universally used and required.

The main benefits of Argon are:

• Pushing Oxygen away from the weld site, preventing unwanted oxides from forming in the molten metal.
• Protects and prolongs the electrode tip. Electrode will remain sharper and last longer.
• Less porosity (holes) in finished welds. Oxygen and oxides won’t get trapped in the metal.
• Pulse arc welding uses a plasma arc. This plasma is what generates the amount of heat needed to melt the metal. The ions in the gas are positively charged and help create a stable arc.
• More consistent welds (less misfires). The arc will be stabilized by the argon gas.
• Argon will help the metal flow together better – Less oxygen, nitrogen, hydrogen contaminated the weld flow)

The key is the use of a Noble gas, all but two are far too expensive for welding use. Argon and Helium are the two options that can be used as a shielding gas. Argon is used on all metals for all applications, is ideal for all welding condition. Helium’s cost on a small industry level will quickly outweighs it’s benefits, and is less effective with some alloys. This is why people will recommend Argon Gas.

26ga (0.40mm) and 24ga (0.5mm) wire thickness is seem as the easiest for welding. However, if your chain allows for a larger size, 22ga would be the next best size. If you are using the Orion Micro Welder – other brands may vary in power – power setting of 7W is often ideal.

Jump rings with a diameter of 3mm are large enough to easily weld enough while blending into most fine chains.

Our Optimal Power Guide for Welding

Yes, sterling silver does tarnish. The speed of the metal darkening depends on the chemical makeup of the person’s skin, whether the silver has been exposed to toxic chemicals like chlorinated pools and sulphur springs. However, silver tarnish is superficial and welded bracelets can be easily cleaned.  Here is a video to show you how. 

No, we do not carry silver filled. Silver naturally tarnishes, although the amount varies with different people, and in some cases, it becomes shinier with wear. To clean silver, especially with Permanent Jewelry, it is advisable to clean with liquid cleaner, which takes microscopic amounts away from the surface.  This would not be advisable for silver filled, which has a brass core that can be exposed with long-term and frequent cleaning.

We have a large selection of premium quality .925 silver chains. Due to the high volume we purchase, along with keeping the margins low, we are able to offer tremendous .925 silver chains similar to the price of silver filled. 

This is because many sellers, unknowingly or unscrupulously, name plated brass or copper as gold filled.  In some countries, they are understood as one in the same.  However, in the USA, and by extension North America, gold filled is a legal standard that cannot be confused with gold plated.

There is a huge difference between gold plated brass and gold filled – gold plated base metal should never be used in Permanent Jewelry.  While the inferior metal is less expensive and popular in cheap costume jewellery, permanently welded jewellery must be able to withstand being worn in the shower, exposed to sweat and skin care products.  Plated base metal chains would tarnish within a couple of months under these circumstances. Here is a video explaining the differences. 

This is hard to say because it is still fairly new.  In our own experience, the breakage was not at the weld seam, but rather when the chain finally broke as it got caught on something while the person was in a hurry.  This was after 7 months of love and rough wear.

Theoretically, it should last for many years, if one doesn’t get it snagged.  However, after it breaks, one could easily weld it again at the break.

Although all our chains are sold for the purpose of making jewellery, some chains may be an irritant for 24hr wear. 

Flat wire can feel scratchy to some. Chains that are not a smooth line (like satellite chains) can catch on things.

When choosing your chains, make sure to offer product knowledge on your offerings to make sure your customers are getting the perfect chain for them!

Yes, precious and demi-precious chain can stretch. The higher the gold of silver content, the softer the metal.

The finer the wire link in the chain, the higher the chance of stretching. Saying this, the finer links are ideal for PJ as for security and safety reasons, you want it to stretch and pop apart if caught on something. You will find that those who are very active- like runners will have more occurrence of stretching or breaking or metal abrasion. You will find that your chains may stretch more on anklets simply because there is so much more movement on an ankle vs wrist. Lots of tendons, muscles, socks and shoes to contend with!

Simple things like getting the bracelet caught in a blanket when sleeping, pulling the bracelet when taking off gloves/shirt or simply that you touch/tug at the bracelet often, can cause a bit of stretching. With anklets, boots and socks can get caught. With necklaces taking off shirts and scarves can cause this as well.

Although precious metal is the preference for PJ, the metals still require care. We call it Permanent Jewelry, but it is not indestructible! Even more so when being worn 24/7.

Note that many chains still look good when slightly stretched and are still very wearable. Some chains, like the satellite styles of chains, may not look as good when stretched. The beads on the satellite chain are lightly soldered and the beads may move when the link on the chain are stretched flat. 

We do not recommend using anything plated for PJ.

If using Vermeille, the gold will eventually wear down to the silver casted part. If you use Vermeille, it is best to let your customer know this before purchasing.

Solid gold, gold filled and sterling silver are excellent metals for PJ, but they are not indestructible and can break or stretch if the jewelry is caught or tugged.

We take great care to include the thickness of the metals used in each part and to provide some product knowledge on some items that may require more care.

Note that thinner metals require more care than thicker metals. Precious and demi-precious metal are softer than base metals like stainless steel. Solid gold is softer than sterling silver and sterling silver is softer than gold filled, which has a brass core. 

Although we source from the top of the line manufacturers, their will alweays be the occasional manufactures defect. If you would like to inquire about replacing an item that may be quality, please send us a photo. We refund or replace all manufacturers defects. 

Example of a Manufactures Defect: the loop of your connector snapped of at the soldered point)

Remember, jewellery making parts are not made specifically for one style of jewellery, not every part is right for every project. If you have any questions, we are happy to answer them! It is the responsibility of the jewelry designer to request more information if they are unsure if a product is right for their jewelry designs.

Please send all all inquiries to sales@stonesandfindings.com. Our staff would love to help you!

We guarantee that all our sterling silver components and chains are at least .925. All our sterling silver is nickel and cadmium free.

Sterling silver must be at least 92.5% silver. The 7.5% alloy in sterling silver is made up largely of copper. (There might be a bit of another proprietary metal formula that the manufacturer uses to make it stronger, but we are not privy to the formula. ) It does not contain nickel in the 7.5% alloy that makes up .925 silver.

There are so many types of metal sensitivities. There are people who are simply allergic to Sterling Silver. Often these people can only wear high carat gold (smaller percentage of base metals in the mix). If your customer is very sensitive to copper, they may have a problem with sterling silver. If your customer is very sensitive to brass, they may have a strong reaction to gold filed (the core is brass).

Yes, sterling silver will tarnish.

Part of the beauty of sterling silver is that it ages with wear and exposure.

There are many situations that can cause silver to tarnish.  Unless the designer fully coats the piece with lacquer. (which is rarely done in handmade pieces)

• When assembling your jewelry: Wash your hands thoroughly if you have recently use d cleaning products and do not apply creams or perfumes to your hands before jewelry assembly. These chemicals can leave residue on your sterling. This is more of a problem if you have touched  and then sealed the parts or finished pieces  in a bag. The chemicals will off gas and tarnish the silver pretty quickly. 
• Storage and packaging is important to keep your silver brighter longer. Some dyes from strings and gift bags can cause tarnish. We used to use dyed brown wool for tags for labeling products, all the silver touching the wool would tarnish but nothing else.
• Wooden spools and displays: Wood is a beautiful natural product, however it is notorious for tarnishing sterling faster than normal. Most wooden products are stained and/or varnished with chemicals and this off gasses to darken your metals. 
• Leaving jewelry in gift boxes, without sealing the silver in a bag, will leave the sterling exposed to air and any chemical that can be in the puffy filling or dye from the box.
• Mixing silver with other metals may also accelerate darkening.
• Exposure to fluorescent lights can also accelerate tarnish. 
• Certain things, like dampness and sun exposure can accelerate oxidation.
• Certain environments, like a salon/spa (chemicals in the air) will also cause your silver to darken faster.
• At the home, near/in a bathroom or a window. Dampness is the very worst for sterling. Simple things, such as a hot day and slightly sweating hands, can also accelerate tarnish. If damp or wet parts are sealed in a bag, the high humidity will darken your silver.

When your pieces are not being shown, keep sealed in acid free bags and in a dark, dry area. All your supplies should be stored as such as well. If your pieces are on display, cover them overnight. 

There are many ways to clean sterling.

The most popular is a dip or a silver cleaning cloth. If you use the dip, make sure your silver is super dry before storing. Also, to avoid dipping unless absolutely necessary. Each dip removes a slight layer of silver and will tarnish a bit quicker after every dip.

Sterling silver is perfect for Permanent bracelet and jewelry!

Yes, sterling silver does tarnish as this is the nature of the metal. It will darken lightly with wear and time but remains a beautiful metal and option for your jewelry.

Many people will still wear their jewellery in water. In cases of permanent bracelets, where they cannot be removed, it is best to rinse it very well after any contact with soaps and salt or chlorinated water.

Testing your pieces in different environments, is the best way to share your experience with your clients.

We guarantee that all our Gold Filled components and chains are all American standard. All components and chains are 1/20th gold with a brass core. All our gold filled is nickel and cadmium free.

Gold Filled is an American metal manufacturing process and legal standard of quality. GF is two sheets of solid karat gold. Most popular being 14kt gold. These sheets are  bonded over (or for wire, rolled in tube) a core of brass. A piece of jewelry to be legally stamped with the telltale ‘GF’ marking, its weight must be at least 1/20th gold. This explains the typical stamp you would expect to see on gold filled articles: “1/20 14K GF”, which means that 5 percent of the piece is 14 karat gold. Due to the surface layer of gold-filled jewelry being about 100 times thicker than any plating, gold-filled pieces tend to last much longer, and are considered ‘lifetime jewelry’

Watch our video on the differences of gold filled and other gold products.

There are so many types of metal sensitivities. There are people who are simply allergic to Sterling Silver. Often these people can only wear high carat gold (smaller percentage of base metals in the mix). If your customer is very sensitive to copper, they may have a problem with sterling silver. If your customer is very sensitive to brass, they may have a strong reaction to gold filed (the core is brass)

Not always. 

You have probably noticed that Gold Filled discs tend to be thinner than their silver counterparts. This is due to the higher costs of the metal. Each American standard gold filled component has to be 1/20th gold, so the thicker it gets, the more gold is in it and higher the costs. Most are 0.3mm, but can be up to 0.8mm. The thickness will be listed in the description section of the product code. 

When stamping thinner discs, you need use less strength when hammering.

You can view our video on stamping gold filled components.

Gold filled is an excellent choice for Permanent Bracelets and jewelry.

Although, in general, we recommend that jewellery be removed prior to showering so that it won’t damage the metal in the long term.

Many people will still wear their jewellery in water. In cases of permanent bracelets, where they cannot be removed, it is best to rinse it very well after any contact with soaps and salt or chlorinated water.

Testing your pieces in different environments, is the best way to share your experience with your clients.

There are so many types of metal sensitivities.  Often these people can only wear high carat gold (smaller percentage of base metals in the mix). If your customer is very sensitive to alloys, they may have a problem with lower carats. 

Not always. 

Any metal can be electroplated with sterling silver or gold. The precious metal plating is often quite thin and does require gentler handling to preserver the plating. 

We cary many items that are gold or silver plated.

Example #1: We carry hand cut semiprecious stone pendants that have a base plate of copper and then further electroplated with gold or silver.

Example #2: We carry a selection of gold plated sterling silver. These items are casted in sterling and then electroplated with gold. One of our most popular items are our 6mm round bezel set stone charms.

Example #3: We carry a selection of gold plated sterling silver that has a clear protective coating baked on. The coating is much like a ceramic glaze which is baked on – making it highly durable against wear and tear, and will prevent future tarnish. Here is an example of this style of plating.

No, the size may have a tolerance of -0 +1/4.

From the Manufacturers:

“We try to hold a tolerance on the rings of -0 + 1/4 ring size, about the best we can hold depending on the style. Some of the handmade can be more. But in general ¼ is the best we can do.”

Yes, precious and demi-precious chain can stretch. The higher the gold of silver content, the softer the metal.

The finer the wire link in the chain, the higher the chance of stretching. 

Simple things like getting the chain caught in a blanket when sleeping, pulling the chain when taking off gloves/shirt or simply that you touch/tug at the chain often, can cause a bit of stretching.

Note that many chains still look good when slightly stretched and are still very wearable. Some chains, like the satellite styles of chains, may not look as good when stretched. The beads on the satellite chain are lightly soldered and the beads may move when the link on the chain are stretched flat. 

Each production batch may be slightly different although pretty regular.

Solid and sparkle colors show very little differences.

Translucent colors may show a higher rate of variability due to the nature of the product. For example, the teal may appear a brighter blue in some shipments and a slighter deeper blue in the next.  This is considered an industry norm. 

We do our best. We try to provide multiple images and detailed descriptions to help you have a better experience shopping online. However, we are not able to guarantee that colours from screen to screen will be accurate.

If you are purchasing strands of stones or pearls: These are natural products and will vary from strand to strand. The photo will be an average of what you will expect. If you wish for further images of our most current stock, please email us at : Sales@stonesandfindings.com

All dimensions are approximate.

For strands, since there is variation from bead to bead. We try our best to provide dimension information as precise as possible, however, in many cases there is variation in the stones themselves and we do make mistakes.

• Not exactly. It is just an estimate. We count a few of the strands to get the best average.
• All prices are based on a single strand as it is, NOT on any specific length or any specific number of pieces in a strand.
• Buy a little more than you need. The actual count always varies due to variations in the individual items. In addition there are always some pieces not suitable for your use for various reasons. Therefore, after you figure out the quantity you need, you should add extra depending on your own tolerance for quality.

• All dimensions are approximate. 
• Strands: The measurement of a bead will the the overall average from the strands purchased. The size may vary from strand to strand
  • Some strands are strung in a graduated pattern with the smallest size at either end gradually getting larger towards the middle. In this case we measure the largest bead. 
  • The weight is is average based on multiple strands

• Chains: The length of the chain is in mm. For example, chains sold by the meter will be 1000 mm. An 18 inch chain will be 457mm.
• Findings: We try to be as detailed as possible, if you do not see the information you are looking for please email us at Sales@stonesandfindings.com

• Please review the photos. These are natural products. There are variations depending on the mine, dye lot, etc. Inevitably there is variation, dips, inclusions and irregularities. 
• We do our best to pick out the best quality available so that our quality is better than other suppliers. However, we do not grade our strands.
• You should expect some Irregularities. We do not guarantee that each bead on a strand has no chips, irregular drills, pits (pearls) or inclusions. This is already accounted for in the price. Order slightly more than you need to account for your quality preferences. (Delicate stone beads tend to have more breakage and chips than standard shapes. (Waved Square, Waved Triangle shapes have more broken pieces than round.)
• You should expect variance in pattern. As stone is mined it goes through various veins that produce different patterns in the beads. Not all the beads on a strand contain the same pattern, and the pattern of the strand may not necessarily match the pattern in the picture. This is especially true for highly patterned stones like feldspath and snake skin jasper. If you require a specific pattern then please email us for further images.
• If you are worried about quality start with a small test order.
• If you really need 100% guarantee on the quality of the stones on a strand, please ask for more photos and we will gladly send them. Email us at Sales@stonesandfindings.com

We average 24-48 business hours to process your order.  To keep things fair we process all orders in a first in, first out manner.

This time is not a part of your ETA shipping time, so please order accordingly. 

We are open Mon-Sat from 10-4, however orders fulfilled on Saturday will not be collected by the carriers until Monday.

If you place an order Saturday evening, you can expect your order to be processed either Monday or Tuesdays.

Carriers collect pick-up early in the day, so you may notice that your tracking is not activated until the next day, when the carriers do their collection  and scan you package.

Some exceptions apply.

Simply place your new order online and choose the shipping option “Forgot Something?” and will combine your orders for you. If your add on order has the $15 fee applied, we will automatically refund when we receive your add on. 

Yes, we do. As long as you meet our minimum of $150 before tax. A $15 handling fee will be applied to all orders below $150. 

If you’re a registered Canadian customer, your prices will be displayed in CAD. If you’re an international customer, your prices will be displayed in USD(to see the current USD conversion )

Yes. We can ship to just about anywhere. You will be responsible for any duties, taxes or cross-border shipping issues. 

If customs duties and/or taxes are not paid, your package may be held by customs or returned to us. If your package is returned due to unpaid customs duties, we will issue a refund (after we receive the parcel) minus any fees incurred for the return shipping and handling.

No, we will not break up a strand. On occasion strands do break and we are left with partial strands or loose beads. If you are looking for just a few loose beads, please contact your local bead shop for help.

No, we don’t. Please browse through this website for all information.

No. Strictly first come first served. Availability is based on ship date. If you place an order for future delivery, we do our best to fill the order at time of shipping not when it is ordered.

If you can’t find a particular item that you had seen before in this web site, that means it is either temporarily out of stock or discontinued.

• Minimum Order: $150.00 for assorted items.
• Handling Charge: $15.00 A handling charge will be added to orders less than $150.00.
• Items sold per piece: For items sold per piece, the minimum quantities are based on the wholesale price of the item.

No, we do not provide terms to customers. We will only ship or hold orders that have been paid for.

• We accept Visa, MasterCard, and American Express through PayPal 
• We accept Visa, MasterCard directly on our checkout page.
• We accept $CAD Canadian E-Transfers.
• We do not accept personal, company, or COD checks.

• Stones and Findings is located in Toronto, Ontario. We charge Provincial Sales Tax on all orders fulfilled to customers in Ontario. Sales made and shipped to customers in other provinces are exempt from Ontario sales tax but expected to comply with their province’s current laws regarding out-of-province purchases.
• The federal General Sales Tax is charged on all sales to customers in Canada, except for Maritime customers (excluding PEI) who are expected to pay Harmonized Sales Tax instead of PST/GST. Orders shipped to customers in other countries, including the USA, are exempt from both the PST and GST taxes. Some customs fees may apply.

• No. It really depends on the market demand and material supply. We try to carry popular and regular items all the time. However, we can not guarantee the availability of any particular item at any time
• Check your receipt. Once we have received your order we pack it and only at that time are the quantities and availability known.
• Large quantities. For some items it takes 2 months to receive a new shipment. Give us as much lead time as possible and we will do our best to make sure you have the items you need.
• Reserve the Right to substitute. When you sell the items make sure you reserve the right to substitute beads so that you do not get caught in an awkward situation.

• What is your turn around time to ship? Our average time line is a speedy 24-48 business hours! Once your order is picked, checked and shipped, you will get a tracking number, viewable on your online account. If our time line ever exceeds this, we will put up a notification banner on the home page.
• We do not make money on shipping! We charge you what we have to pay. We do our best to get the best rates and the most convenient service.
• Canada Post: Canadians: These options will calculate at cart level
• Purolator: Canadians and USA: These options will calculate at cart level
• DHL: For customers in the USA and some International, DHL options are calculated at cart level. For other international orders, please contact us for quotes.
• Chit Chats USPS and International Tracked: USA and International: These options will be calculated at cart level.
• Insurance. Will always be applied. (except for USPS) The maximum amount of insurance for any parcel is $5000. If you need more insurance we will ship it as 2 parcels.
• We will provide you with a tracking number. 
• Back order shipment is considered a separate shipment from original order. Freight charges will be added to every back order shipment.
• Exchange is considered a return of shipped order followed by a separate new order. Customer need to pay both return freight and new order’s outgoing freight.
• International Shipping (outside USA). We currently use DHL Express Worldwide and Chitchats International tracked orders. The DHL rate for your individual order will be calculated once it has been received, and you will be asked for confirmation before payment.
• EU Countries require an EORI or TAX ID umber to ship you package, please include this is the Notes section of your order.

Shipping costs usually depend on the shipping company chosen, the weight of the package, and destination. Addresses within Canada can expect a lower shipping rate than international destinations. Also keep in mind any extra customs or taxes you might have to pay on top of the shipping from us.

Within Canada

 we offer Purolator and Canada Post as our shipping companies. Your packages are signature require and are fully insured with tracking number provide. 

United States

we use DHL, Purolator and USPS. They will be fully insured with a tracking number provided.

DHL, Purolator and USPS priority are signature required.

Please note that if you choose DHL, but your location is considered a “remote location” by the carrier, your order will be shipped using Purolator. We will refund the difference for Deferred/Ground (Purolator is cheaper) and we will match the cost for Express.(Purolator is more costly)

International destinations

we use DHL and Asendia/Chitchats International.

DHL is signature required, fully insured with tracking available to your door.

Asendia and International tracked is our budget shipping option but please note that delivery is slow and can take 15-75 business days. Insurance maxes at $300. Shippable value maxes at $600. Tracking is available until it is handed to your countries shipping company. Signature is not required unless requested.  

By choosing to have your order shipped you are agreeing to the terms and conditions of that carrier.

All our packages are fully insured up until confirmed delivery. Once it is delivered the contract we have with the carrier has been completed.

CANADA POST, PUROLATOR and DHL all require signature upon delivery. 

If you wish for us to ship DHL or Purolator without required signature, please provide an email with this request as written confirmation. Our packages are insured up until confirmed delivery. We do not insure for localized theft. By agreeing to removing “signature required” you agree to these terms. 

The delivery times listed are estimates and are not guaranteed. However, if your package was very late, we can contact the courier and attempt to get a full or partial refund. The most likely candidate for a refund is CanadaPost for late deliveries.

• Cut chains are all final sale. No Exceptions.
• Permanent Jewelry Chain Kits are final sale. No Exceptions.
• Cut wire is final sale. No Exceptions.
• Hemostats and Grounded pliers can only be returned unused and in their original package.
• Micro Welders, Scopes and Sunstone Upgrades: There is a 10% restocking charge for un-used welders with all original parts an box. Must be returned within 7 business days of receiving.
• Used welders are final sale. However, we can connect you with Sunstone if you wish to trade your welder in for a different model. 
• Sale and Last Call Items can be returned with 7 calendar days of receiving the product. Sales and Last Call items cannot be returned after this period. Sale and Last Call items can be returned for credit only. No refunds. 
• No returns for trade show purchases or custom orders.
• If the return drops the order total below the $150 minimum, the $15 handling will apply. 
• If you have purchased a kit, that does NOT have cut chains, you can return the kits as a whole, but not in part. For example, if you bought a kit of all the birthstone month charms as a kit, you can return the whole (100%) of the kit, but you cannot just return the June charms. The kits are prices not a one SKU and cannot be broken up. 
• Approved welder returns must include ALL parts, tools, optic and packaging in its original condition. 
• All returns need an authorization number. You must return your parcel within 7 days of receiving the RA otherwise the RA is invalid and your parcel will be returned to sender. This would be sending the parcel via tracked mail or delivery to our office.
• You must EMAIL Sales@stonesandfindings.com for an RA number, this cannot be given over the phone as a record of the return authorization needs to be recorded.
• Customer need to pay the return freight and any applicable duties or taxes incurred in the return.
• We reserve the right to change the quantity discount if the return drops you out of a quantity discount bracket.
• If a return is improperly packaged or damaged in shipping we will not accept it.
• Items must be returned in their original format. (No broken strands will be accepted.)
• Our Return address is:

   

  Stones and Findings

  Att: Lori French

  9 Adelaide Place

  Toronto ON

  M5V 2N7

  Canada

   
  Our location only has a secure mailbox with a slot measuring

  28cm x 1cm.  If your parcel is bigger than these dimensions, please send it to us with “Signature Required”. Insuring the return is the responsibly of the sender.

• We will handle refunds as laid out in the following table. (Days refers to calendar days not business days.)

PLEASE CHECK YOU ORDER: If you experience a manufacturers defect, please email us at Sales@stonesandfindings.com and provide us with a image of the issue. We can rectify manufactures defects up to 6 months after purchase.

PAIRED STONES

Our limited edition paired stones are not guaranteed perfect in size and colour. However, we do our best to match as best we can. There may be slight difference in height, width, thickness and colour tone, but accepted by our staff to be a match for a beautiful pair of earrings, or what ever you wish to design with them. 

These natural stones are often hand drilled and it is common for the tips of stones, especially drops to show small chips. This is an industry norm and the price of the stone is reflected in the quality. Small chips are easily hide with your wire work. 

Like the stones in our strands, the drill hole will vary from stone to stone. You will likely not be able to use the same wire thickness for each pair. We do provide an average wire size that will likely work.

If you are unhappy with your paired stones, please review the return policy.

STRANDS

It is common to have some beads or pearls in a strand not suitable for your use for various reasons. We do NOT issue credit for those beads or pearls because the price always reflects the general quality of the entire strand, not every single piece . Therefore, if the overall quality of the entire strand doesn’t meet your requirements, you can return the whole strand in its original condition. Please refer to our return policy. We do not issue refunds for returns of partial strands or used strands.

All you need to do is fill our our registration form HERE

The email may have been intercepted by your Spam Filter. Check through your spam and see if there is an email from us.

This means that you probably have HTML emails turned off. You can turn it on and follow the instructions on the email. If you don’t want to turn it on, you can have a temporary password sent to you in plain format. Send Password page.

Yes, you can pick up your order at our Toronto Office.

Please wait until you received your pickup notification before stopping by.

Average processing time is 24-48 business hours.

Our Address:
9 Adelaide Place
Toronto, Ontario
M5V2N7
Canada

Open Monday to Saturday 10-4

Yes, we do.

When placing your order, please choose the shipping option:

Local Courier Pick-up

In the NOTES section, please let us know the company that you will send for the pick up.

Example: “I will be sending UBER to pick up my order”

Unless you purchase insurance with your courier, your package will not be insured through us, for this type of delivery method. 

Order processing time is 24-48 business hours. Please wait until you receive your pickup notification before sending your courier. We process order in a first in first out method. We will not prioritize your order if you send your courier before we send you the pick-up confirmation. 

Your courier must come directly to our office for pick-up. The driver must have a copy of the invoice or Your Invoice Number and full name(s) for security. If they do not have a copy of your invoice and cannot confirm your address or order number, we cannot hand over the parcel to the courier.

If your courier requires it, our office phone number is:

416-628-8550

Once you receive your confirmation that your order is ready for pick-up, please confirm that the courier is on the way, once you have ordered their service. 

Please provide us with the drivers license plate number.  If a courier is able to provide us with your invoice, we will release the parcel and consider it delivered.  We will not be responsible for non-deliveries thereafter.

The purchaser must arrange for the courier pick-up. Stones and Findings will not arrange for this service.

By choosing Local Courier Pick-up at checkout, you agree to these terms and conditions.